OnePlus has announced the extension of its ongoing exclusive warranty policy. Initially slated to be in effect from 15th July to 15th September, the policy has now been extended till 31st December 2022 and will be available on a first-come-first-serve basis. 

Introduced back in July alongside the brand’s official establishment in Malaysia, the exclusive warranty policy covering specific models* both in- and out-warranty now aims to benefit pre-existing Malaysian OnePlus users. This reiterates the brand’s commitment to bring the full OnePlus experience to the local market. 

Currently, both new and existing OnePlus users can visit the two official authorised service centres to have their smartphones repaired. Alternatively, they can also take advantage of Mail-in Repair Service from participating OnePlus Retail Stores, where their smartphones will be sent to an authorised service centre free of charge. Lastly, users can also opt for the Self-mail-in Repair Service by mailing their phones to the 1Powerhouse OnePlus Authorised SIR Centre with the send-in courier fee borne by the user and the returning courier fee borne by the SIR centre.

To date, almost 200 OnePlus users have benefited from this policy, enjoying greater accessibility to premium aftersales service for their devices. 

For more detailed information on the exclusive warranty policy, please visit:  https://community.oneplus.com/thread?id=1108748703009079302.

Community Support – through OnePlus Community

Alongside authorised service centres, OnePlus users can also receive support by being part of the OnePlus Community, where Community staff are eager to connect with and offer support for any questions or issues faced as a OnePlus user.

On the other hand, there are also Community engagement activities where prizes may be won. Users can look out for the upcoming Unboxing and Win activity, where they can stand a chance to win an exclusive OnePlus bundle by uploading their unboxing of the OnePlus 10T 5G! The bundle, worth more than RM 500, consists of a pair of OnePlus Nord Buds, the OnePlus 10T 5G Glacier Mat Case Grey and Bumper Case Sandstone phone cases. To learn more, visit: https://community.oneplus.com/thread?id=1145852308857815047.

Easier access to IoT Repair

Other than the exclusive policy extension, OnePlus is also making it more convenient for users to enjoy aftersales services for OnePlus IoT products at its authorised service centres. This is in line with the brand’s goal of expanding its IoT offerings to better improve the digital lives of Malaysians. For more information, please visit https://service.oneplus.com/my.

Locations of OnePlus official authorised service centres:

Kota Bharu OnePlus Service Centre

Address: S/27, PT 758, Ground Floor, Jalan Sri Cemerlang, 15300 Kota Bharu, Kelantan Darul Naim.

Tel: 09-7405002

Penang Perai OnePlus Service Centre

Address: 80, Jalan Perai Jaya 2, Bandar Perai Jaya, 13700, Perai, Pulau Pinang.

Tel: 04-3900621

Location for self-postal repair:

1 Powerhouse OnePlus SIR Centre 

Address: Level 28, 1 Powerhouse, No.1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor

Tel: 019-9623412

For support with a personal touch, users can also reach out through the channels below:

Phone: 1800 81 9733, 9:00 am – 6:00 pm, Monday to Friday

Email: [email protected] (response within 48 hours)

Otherwise, users may also reach out through OnePlus Malaysia’s official Facebook page, official Instagram page, OnePlus Community page and official Website.