Samsung Malaysia Electronics is proud to be recognized with the ESGBusiness Award 2025, a prestigious honour that reflects our unwavering commitment to sustainability, responsible innovation, and greener business practices.
This award is a testament to the collective efforts of our people, partners, and customers who continue to support our mission of creating a positive impact for the environment and society. Guided by our ESG (Environmental, Social, and Governance) roadmap, Samsung Malaysia has introduced a series of impactful initiatives that bring meaningful changes.
Paperless & Digitalization: Leading the “Go Green” Movement
At the heart of Samsung’s sustainability journey is the drive to reduce paper consumption through digital innovation. By introducing solutions such as the e-queue service ticket, we have encouraged customers to embrace paperless processes while enhancing efficiency and reducing waste.
From 2022 to 2024, Samsung successfully shifted approximately 359,907 transactions to paper-free alternatives, saving the equivalent of 35 trees. This digital-first approach not only streamlines customer experiences but also contributes directly to global environmental goals.
Eco Repair: Extend Product Life, Reduce E-Waste
As part of our ESG roadmap, Samsung rolled out Eco Repair, an initiative designed to extend the life cycle of electronic products while making repairs more affordable and sustainable. By choosing repair over replacement, customers are empowered to make greener decisions by reducing e-waste and conserving valuable resources.
From 2022 to 2024, Samsung repaired approximately 41,419 mobile devices and 18,417 TVs, contributing to the preservation of an estimated 131,316 trees.
Eco Recycle Boxes: Promoting Responsible Disposal
Recognizing the growing need for proper e-waste management, Samsung introduced Eco Recycle Boxes at service centers nationwide. These collection points provide a safe, convenient way for customers to dispose of old devices, tablets, and accessories responsibly.
As of the end of 2024, this program had collected a total of 138.68 kg of e-waste, ensuring that the used materials were kept out of landfills and recycled in an environmentally responsible manner.
A Shared Achievement for a Sustainable Future
The ESGBusiness Award 2025 is not only a recognition of Samsung’s commitment but also a celebration of our customers’ trust and participation in our sustainability journey. Every ticketless service, every repaired device, and every recycled gadget is part of a collective effort to build a greener, better future.
At Samsung, we believe that innovation and sustainability go hand in hand. With this award as inspiration, we remain committed to driving positive change through eco-conscious solutions and to continue leading by example in Malaysia’s sustainability landscape.
Together, we can make a difference—one small action at a time.
For more information, please visit: https://news.samsung.com/my/
